Premium Quality Cleaning

Thirty-seven written reviews stretch back to 2021, and the same note keeps returning: they showed up when they said they would. Premium Quality Cleaning works out of Medford on residential housework — standing weekly or monthly cleanings, one-off deep cleans, and turnovers where an empty unit has to be handed back before keys change hands. Its own site adds commercial office cleaning, carpet cleaning and window washing. The pattern underneath the praise is repeat business. A 2024 reviewer described roughly four years of monthly visits to an apartment; a 2025 one wrote about weekly cleanings, with preferences kept on file because the crew rotates among five or six people. Customers name them: Liset's team in a 2021 review, Mabel and Rousy in 2024, Lucy answering the phone in 2025. Booking runs online, and how easy it is to schedule or move an appointment comes up nearly as often as the cleaning. Google shows 5.0 across 85 ratings, and the last six months hold that line — three reviews since February 2026, all positive, pointing at punctual arrivals and floors, bathrooms and dusting done carefully. The one rough episode is a 2023 review that began at one star. That customer wrote the team arrived about 2.5 hours late, that calls went unanswered, and that management only rang back after the review posted; the company billed for two hours rather than the three booked, and the rating was revised to three stars because the cleaning itself was done well. A 2024 reviewer also noted the cleaners' English was limited, if sufficient for the work. Money talk is consistent. A 2022 customer said prices were stated upfront with no upcharges, a 2024 one called the rate reasonable and mentioned a new-customer promo, and another in 2024 kept an older hourly rate when prices rose. The right call for a household that wants one company on a standing schedule, or a move-out clean with a hard date — a 2022 reviewer picked them because they were the only one of five companies who could come on a Saturday. Before booking, pin down the arrival window and what the quoted hours cover; the one complaint in the written reviews is about timing and billed duration, not the cleaning.