MaidPro

Every Google review this Dedham cleaning service has drawn in the past six months is five stars, and nearly all of them thank a cleaner by name — Lindsey, Martha, Brittany, Tiah, Hediolise. That is the clearest thing about MaidPro here: customers get attached to the specific person who shows up, not just the company that sends them. The business works out of 260 Milton St in Dedham and cleans houses and apartments across the surrounding towns; a 2025 reviewer calls it MaidPro West Roxbury. Its Google page averages 4.8 stars across 88 ratings, and its Better Business Bureau profile carries an A+ grade. The written record runs 2021 to 2026 and is unusually long-tenured for a cleaning service. One customer wrote in 2025 that they had used the company for well over a decade; another counted seven years, four of them at their current address; a third has had an Airbnb apartment maintained for five years. Reviewers in 2025 singled out the parts of a house people skip themselves — stovetops, the inside of the microwave, bathtubs — and returned again and again to the same point: the same cleaner comes back each visit and learns how the household likes things done. The 2026 reviews continue it, describing whole-house cleans finished spotless and crews arriving on time. Two accounts run the other way, and they are the ones worth reading before booking. In November 2024 a customer on monthly service said a bedroom went uncleaned on the first visit — the explanation given was that its door had been closed — and that on the third and final visit a single cleaner left abruptly with the work half done and the bed half made. In September 2022 a different customer disputed the value of a $300 visit: one cleaner for two and a half hours who covered a living room and one and a half bathrooms, and who said she had been told to clean only certain rooms. Both complaints are about scope and staffing rather than conduct, which makes them the practical thing to pin down in advance — how many cleaners, how many hours, and exactly which rooms are included at your price. There is also a sign the company will fix a miss: a 2025 customer whose first clean fell short says a new crew was sent back free of charge. And a 2025 reviewer in a building that demanded a certificate of insurance says the company produced one quickly, which matters if you live somewhere managed. This is a sensible call for a household that wants recurring, scheduled cleaning from a consistent person rather than a single deep clean. Before the first visit, get the room list, the crew size and the time allotted in writing, and ask what happens when a door is closed.