JCW Countertops

JCW Countertops is a family-owned countertop fabricator and kitchen and bath design centre at 3 Aberjona Dr in Woburn, trading alongside its Aberjona Kitchen Center showroom. The BBB lists the legal entity as Jack's Custom Woodworking, incorporated in 1971, with 20 employees and president John 'Jack' Hussey, and grades it A+ without accreditation — matching the company's own claim of family ownership since 1971. The work is supply and fabrication rather than general contracting: solid surface, quartz, laminate and natural stone tops cut in house, plus stock and semi-custom cabinetry, sinks and hardware, with designers on hand for layouts. Customers consistently single out named staff and turnaround speed. A September 2022 reviewer buying laminate tops said Debbi quoted every option as they went back and forth on styles and backsplashes, had the order ready in 24 hours, and helped load it into their truck. A June 2023 client praised planning the project with Greg and called the materials, craftsmanship and delivery time excellent. Two July 2023 reviewers credited Erica with fast, professional handling of kitchen countertops and cabinets. The one real complaint is about follow-through on quoting. A May 2023 reviewer described a terrific evening showroom consultation for quartz and butcher block, then waiting until the following Wednesday for a promised emailed quote that did not arrive, and having to chase it themselves — a two-star experience about responsiveness after the visit rather than the work. A commenter in a June 2023 r/boston kitchen thread said they used the firm for a bathroom countertop at the start of the pandemic and were very happy with the work and its flexibility. This suits a homeowner sourcing and fabricating countertops, or fitting out a kitchen from a showroom with design help, in the Woburn area. Its Google average sits at 4.9 from 23 ratings. If you visit, pin down when your written quote will arrive before you leave.