Imperial Fence Inc

Imperial Fence installs residential and commercial fencing out of Tewksbury, and the volume behind its rating says people keep hiring the same crew for it — 4.9 stars across 148 Google ratings, 4.9 across 98 more on Thumbtack. The company says it started in 2008 with a pickup truck and borrowed tools and has been at it for 18 years since; owner Raymond "Ray" Andrews still personally handles quotes and installs, working in vinyl, wood, chain link, aluminum, and wrought iron fencing plus gates across Eastern Massachusetts and Southern New Hampshire, per its own site. The last few months tell a consistent story: of the dozen reviews posted since April, Ray comes up by name in nearly all of them — turning around quotes within hours, showing up in the snow to measure a yard before the ground even cleared, and once installing a fence the next day, in the dead of winter, for a customer whose dog had gotten loose through a broken one. Reviewers describe installs finished ahead of schedule, layouts talked through and adjusted mid-project, and crews that check back in as the work progresses. That pattern holds over a much longer run too: 119 reviews since 2021 across five different sites, still overwhelmingly positive, plus an A+ rating from the Better Business Bureau, though Imperial isn't a BBB-accredited business. The one sour note worth flagging: a customer in April said a gate Imperial installed came apart because it wasn't glued or nailed, and getting the company to come back and fix it — even offering to pay extra — went nowhere, with calls routed to a third-party service that never reached Ray directly. That's one complaint against a dozen recent five-star reviews, but it's specific, and about exactly the kind of comeback service homeowners worry about, so it's worth asking upfront how Imperial handles post-install issues. For a standard fence or gate job, the track record here is deep and mostly glowing, with the same owner still doing site visits and quotes himself after 18 years. Given the one report of gate hardware coming loose, it's worth confirming what fasteners they use on gates and getting warranty terms in writing before work starts.