Immaculate Cleaning Company

Ask a Salem-area homeowner who cleaned their house before the listing photos went up and the same first name keeps coming back: Joe. Across 46 Google ratings averaging 4.8, reviewers name the people who actually showed up — Joe, Vince, Jennifer, and crew members like Lou and Molly — which tells you how small and hands-on this operation is. Immaculate Cleaning Company works from a Salem address and says it is family-owned by Curt and Jennifer Planz, assisted by their sons Vincent and Joseph. By the company's own account it started on the North Shore in 1996, moved to the Albany, New York area in 2000, and has recently reopened the Massachusetts side; it still runs both locations, and names Swampscott, Marblehead and Lynn as the towns it covers here. The job people hire them for is the heavy one-off clean. In April 2026 a couple who had moved to New Hampshire had Joe's team do the final clean on their Massachusetts house after painting and floor refinishing, before it went on the market — dust was everywhere, they wrote, and the house ended up sparkling. A June 2026 reviewer described a cleaner named Lou spending hours on a bathroom and bringing a dated stove back to looking new. Landlords use them the same way: a March 2025 reviewer has had rental units turned over repeatedly, including one a tenant left in bad shape, and said each came back ready to show. Recurring monthly and bi-weekly work shows up too, with reviewers through 2025 and 2026 describing straightforward quotes and flexible booking. Two complaints are worth reading first, and both come down to the same thing — pinning down exactly what you are buying. In August 2024 a customer who paid for a deep/move-in clean itemized what was left: crumbs in the crevice beside the stove, grease around and behind it, an untouched toilet rim and hinges, dirty window-sill corners and tub sides. That is a specific account of a deep clean delivered as a surface clean. Separately, a September 2022 reviewer praised the cleaning itself but said the price quoted and the price charged differed, that the company stood on its own notes rather than working it out, and that the crew arrived an hour late. Nothing since repeats either complaint — the last six months are four reviews, none negative — but they both point to the same precaution: get the deep-clean checklist and the final price in writing before the crew arrives. For move-out, pre-listing and rental-turnover cleaning on the North Shore, this is a small, named crew with five years of consistent comments behind it. Settle scope and price up front and the rest is well covered.