Home Outlet

Home Outlet runs a single store on Eastern Ave in Malden, selling kitchen cabinets, bathroom vanities, flooring, doors, windows and moulding, with in-store pickup, local delivery, and free kitchen planning built into a purchase. On Google the store carries a 4.1-star average across 87 ratings, and a couple of outside directories put it in the same range — around 4.2 out of roughly 80 reviews. That's a fairly deep record for a single-location store, but the last few months read differently than the average suggests: two of the last three Google reviews are negative. One from June describes an assistant manager hanging up on a customer mid-question; another from March describes a customer who says he was left waiting and ignored at the register while trying to buy kitchen cabinets, calling it "the worst place for brown skin to be." A third recent review calls the service and staff friendly, but doesn't go into detail. Home Outlet is a retail supply store, not an installation contractor — it sells the cabinets, vanities and flooring, and offers free kitchen planning, but doesn't itself send a crew to do the remodeling work. Anyone ordering a kitchen here should ask directly about wait times and how order changes get handled at the counter, given the recent front-of-store complaints. It's a reasonable stop for comparing cabinets, vanities, tile or flooring before a remodel, especially if price is the deciding factor — just go in expecting a walk-through of a large store rather than a done-for-you renovation, and read the last few months of Google reviews yourself before committing to a big order.