Heritage Pest Control
Local business · 322 N Main St, Randolph, MA 02368, USA
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Highlights
- Four decades in business — family-run in Randolph since 1986
- Solid Google rating — 4.5 stars across 16 ratings
- Industry affiliation — states membership in the National Pest Management Association
- Not BBB accredited — despite its A+ letter grade
- Response reliability — one review cites no-shows and unreturned calls
Heritage Pest Control has been working pest jobs out of Randolph, Massachusetts since 1986, and the same family still runs it — Tim Taylor as owner, his son Timmy as assistant manager, and Tom as co-owner. Four decades in one town shows up in the paperwork: the Better Business Bureau lists the company's start date as 1/1/1986 and gives it an A+ grade, and the company says it belongs to the National Pest Management Association. On Google, it holds a 4.5-star average, though the count behind it is modest at 16 ratings. Across the handful of independent reviews it's picked up since 2022, spread across four different platforms, the read leans positive but isn't spotless — one review describes repeated no-shows and calls that went unreturned, worth asking about directly before booking. The BBB profile is worth a second look too: despite the A+ grade, Heritage is not a BBB Accredited Business, which just means it hasn't gone through that separate vetting process — not a red flag on its own, but worth knowing. For a homeowner in the Randolph area dealing with termites, bed bugs, or an outdoor pest problem, Heritage is a long-tenured, family-run option with an industry affiliation behind it. Given the thin review count and at least one account of a missed callback, it's worth pinning down a firm appointment window and a direct line back to the technician rather than a general callback promise.
Read the comments
Most recent comments
- 1.0Aug 8, 2025
Totally unprofessional, no call no show on more than one occasion. I’m still waiting for them to call me back.
— Rony CajusteView on Google Reviews ↗ - 5.0Jan 3, 2025
I’ve used Heritage Pest Control’s services for a few years and have been consistently impressed with their ability to fit you into their schedule, the thoroughness of their work, and their customer service. Most recently, Jessa helped me schedule something ASAP around the holidays and around my work schedule. The technician, Chris, came in and did the work quickly and explained things to me along the way. His thoughtfulness regarding avoiding putting any sort of traps or bait stations in my children’s rooms was really appreciated. I would gladly continue working with them in the future.
— Nicholas ChanView on Google Reviews ↗ - 5.0Dec 17, 2024
I had a rat problem that my management team was neglecting, finally when my management team gave me their pest control group’s number I was given Heritage Pest Control’s phone number. I spoke to Jessa who was so kind and helpful. She did such a great job at listening to my concerns and understanding why I was so overwhelmed and stressed about the situation, and because of that she immediately sent someone the next morning and even gave me her personal number to keep me updated. Chris came in to inspect and work on the problem and went above and beyond!!!!!!!! Not only did he just help us out with the problem was initially called for but inspected our entire apt and basement to see if there was anything wrong and if there was anything he could do (which he found SO many things we weren’t even aware of) if you’re in the Boston general area, please call them for your pest control needs!!!!!!!!!
— Michelle AlayonView on Google Reviews ↗ - 5.0Aug 14, 2023
I was very happy with the service provided to remove a wasp nest at my home. Jessica took my request, and promptly scheduled the same day service. She communicated via text every step of the way and I was sent photos of the completed work when the job was done. Payment was easily done over Venmo. The entire process was very well organized. I would absolutely recommend Heritage for any job of this type.
— Jamie MambroView on Google Reviews ↗ - 5.0Aug 11, 2023
We called heritage services for help with a bee problem on our house citing the quickly responded, assess the situation and treated it. They continue to monitor the area to prevent future issues. It turned out to be yellow jackets, not bees. Thank you heritage services for your professionalism and expedited service.
— ethel DanielView on Google Reviews ↗
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Update history
Added 9 new comments, added 17 new photos, established rating 3.8
- behind the score: Not BBB accredited — despite its A+ letter grade