Fresh Start Painting Solutions
Local business · 19 Front St Suite 203, Salem, MA 01970, USA
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Highlights
- BBB A+ grade — rated A+ by the Better Business Bureau
- Angi track record — 4.6 stars across 24 reviews for craftsmanship and responsiveness
- Not BBB accredited — hasn't sought Better Business Bureau accreditation
- Follow-up gaps — some Angi reviews cite slow or absent follow-through
Fresh Start Painting Solutions works out of Salem, Massachusetts, and its two independent report cards both land well: an A+ grade from the Better Business Bureau, and a 4.6-star average on Angi built from 24 reviews going back to 2015. Across those Angi reviews, craftsmanship and responsiveness are the words that keep coming up — people describing painters who show up and do careful work. It's not without complaints, though: a couple of reviews describe a ceiling problem that came back after the job and calls that went unanswered afterward, so follow-through has slipped for at least a few customers over the years. The BBB listing rewards a closer look before calling. The A+ letter grade is real, but this isn't a BBB-accredited business — a status the company hasn't pursued, not a strike against the actual work. A single Google review adds a perfect 5 stars, worth noting but too thin on its own to lean on against the fuller Angi history. Worth asking before booking: how they handle a callback if something needs a second look once the crew has moved on — the one recurring soft spot in an otherwise solid track record.
Read the comments
Most recent comments
- 5.0Jul 14, 2022
My husband and I were left in the lurch by a contractor who started a major renovation of the entire first floor of our home and just stop showing up. We called Fresh Start on very short notice and they swooped in to not only complete the job, but enhance what was already completed. They were able to do everything; tile, painting, appliance install, floor installation, finishing work, everything! Erik is thorough and personable, a joy to work with. Was even able to help me make design decisions. Everyone who showed up took the work seriously and by the end, felt like family to us. I would give 10 stars if I could!!
— Rebecca GirardView on Google Reviews ↗ - 5.0Oct 1, 2018
They listened and were very helpful. They made suggestions of things I hadn't really thought about, and I had them do them as well. Very detail oriented, and I would recommend them.
— Jermain R.View on Angi ↗ - 5.0Jan 1, 2017
Extremely happy with the results. The carpenters and painters were polite, friendly, informative and professional, and paid particular attention to cleaning up after their work.
— Domenica D.View on Angi ↗ - 3.0Nov 1, 2016
Tried reaching out after a problem with my ceiling. Sent emails with photos showing it was bubbling and cracking after being assured it wouldn't. Very displeased with never being contacted back regarding this issue.
— Diann C.View on Angi ↗ - 1.5Sep 1, 2016
Took over all aspects of getting a rental home ready for sale.
— Susan O.View on Angi ↗
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Update history
Added 16 new comments, added 2 new photos, license now expired, established rating 4.0
- state registry now shows the registration lapsed
- behind the score: Not BBB accredited — hasn't sought Better Business Bureau accreditation