Regional · West Boylston, MARegional · 16 Woodland St, West Boylston, MA 01583, USA
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Eagle Environmental's calling card isn't the install — it's what happens after it. Over and over, customers describe a system that missed the target on the first try and a crew that kept coming back until it didn't. A March 2025 reviewer wrote that levels stayed above the warranty threshold even after a bigger fan went in, until the crew traced the problem to a strip footer splitting the space under the slab and extended the system to the far side; the reading dropped to the low 1s. A February 2025 customer on difficult soil told the same story, and a May 2023 seller whose pre-sale retest crept back over 4 pCi/L got an entire new pipe and two new fans at no charge. The West Boylston company installs radon mitigation systems in houses and commercial buildings and also does VOC vapor-extraction. Its BBB page is an A+, and it is accredited. The numbers are unusually consistent for this trade: 4.9 stars across 74 Google ratings, 65 written reviews going back to 2021, seven of them in the last six months and none of them negative. And customers keep quoting the actual readings. In June 2026 a homeowner watched Bob take a house from 22 to 1.3 the same day. A March 2025 install went from 12 to 0.4 pCi/L within days. A December 2023 reviewer with a finished basement reported 24 down to 0.6. The same names recur — Vincent, Kevin, Bob, Bryan, BJ, John — and the detail reviewers mention most after the numbers is how clean the site was left. Several describe being talked out of work: in an August 2025 review, Bryan looked at a house and said the layout wasn't suitable for a system at all. The one dissent is recent and worth reading before you call. In June 2026, a customer with a historic timber-frame house who wanted a custom solution for a basement they planned to finish left a single star — they said the sales visit went well and the proposal came quickly, then took issue with the design being put forward. If your house is unusual, have that conversation carefully and get the design in writing. For a straightforward radon problem, this is about as consistent a run of customer accounts as the trade produces, and the guarantee is the part being tested and honored most often. Ask what warranty level they commit to and exactly what happens if the retest comes back high — that promise is the thing their reviews are really about.
“so we actually had eagle environmental at our last house and they’re wonderful. They came in to look at this house for an initial estimate. We’re certainly not passing by or doubting their estimate because we have a good history with them but looking for a second opinion just to cover our bases.”
“Eagle Environmental”
“Jan 1992 - Present (34 years and 6 months) in West Boylston, Massachusetts”
We are super pleased with the work that was done for our home. Professional, responsive and completed our work quickly. Very happy we used them!
Eagle Environmental really blew us away! Our radon fan unexpectedly stopped working, but thankfully it was still under warranty. Bryan quickly replaced the old fan with a new one under the warranty, making the whole process smooth and stress free. Kevin was also fantastic. He answered my call promptly, called me back quickly to schedule a visit, and had someone out to diagnose the issue in no time. From start to finish, their communication, professionalism, and customer service were top notch. If you have any radon-related issues, don’t lose sleep over them. Eagle Environmental has you covered. I highly recommend them!
I was in need of a radon mitigation system for my new house. However, I was looking for a custom solution because I have plans to finish my basement and (most importantly) my house consists of historic timber frame construction. I contacted Eagle Environmental because I had heard good things about them on the internet. I initially met with Vincent, a sales rep who visited on-site. He was very polite, listened to my needs and concerns, answered questions and submitted a proposal fairly quickly. However, I noticed something off about the design he was proposing (having done over a dozen residential renovations in the past 10 years) and after some back and forth determined they were going to bore a very large hole through a very important structural element of my home. I verified the dimensions of the structural element they were going to penetrate through multiple ways, including consulting both a professional architect and a professional structural engineer who both had access to the original blueprints. We determined their proposed design would penetrate over 12 inches of solid wood. So I went back to Vincent and he said Eagle would be willing to bore through my cement foundation instead for an additional charge. I was fine with that and was working with Vincent on finalizing the details of the updated proposal when I got an email from someone named Kevin asking if I could jump on a call with him... On June 12, 2026 at 2pm I called up Kevin and he introduced himself as Kevin Murphy one of the co-owners of Eagle Environmental. For the next 15 minutes, I was completely berated and harassed by Mr. Murphy who claimed that neither I nor my associates had any idea what we were talking about. He claimed that the basement penetration would not go through more than 1.5 inches of wood (when in actuality it was a foot). He explained that he has been in construction for 10 years before taking over this company and all houses have the same kind of framing, because no other kinds of framing exist, and he doesn't need to look at my house to tell me I'm wrong . He also mentioned that no homeowner would ever care about the structural integrity of their home or ask a contractor these kinds of questions so clearly I must be trying to waste his rep's time. And finally he said and I quote "y'know what, if we need to bore through the cement instead of the wood, I don't even want this job!" During this 15 minute call I only spoke for a total of 30 seconds. I very calmly asked him "how much wood do you think you need to bore through?" and "what were you hoping to accomplish by asking me to call you?" That was it. The rest of the call was him ranting. He showed no desire to consult any of the evidence I collected and showed no interest in hearing my side of the story. I don't know if Mr. Murphy was having a bad day and needed to take it out on someone, but this is not rational behavior. A rational business owner simply intervenes and calmly say they don't want a job if it starts becoming complicated and doesn't fit their cookie cutter approach. A smart business owner sees the opportunity in a custom job to bring in more revenue and create a more positive reputation among potential customers. However an irrational business owner, like Mr. Murphy, torpedos a deal shortly before his sales rep closes it and chooses to use his business as a platform for him to announce to the world how much smarter he is than everyone else. I don't have time in my life for nonsense and neither do you. So I am writing this review so you can avoid wasting your time with Eagle. I'm sure their crew is probably capable of good work but I do not recommend you use this company while under their current ownership. The current owner is toxic and there are plenty of other people to work with.
Bob was very thorough the radon level went from 22 to 1.3 today. I'm very pleased with Bob's work.
Eagle Environmental did a phenomenal job installing my Radon Mitigation system. The communication was excellent, they were very thorough, cleaned up after themselves and kept us updated throughout the entire process. I would recommend them to anyone.
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Added 65 new comments, added 26 new photos, established rating 4.2