Aubuchon Ace Hardware

Aubuchon Ace Hardware in Beverly is a hardware retailer, not a licensed trade contractor — the reviews describe a neighborhood store people rely on for propane, paint, tools, and quick pickup, not for on-site plumbing, pest treatments, or remodeling work. It holds a 4.7-star average across 495 Google ratings and is listed as a member of the Beverly Chamber of Commerce. What keeps customers coming back is staff who go past a routine sale. One shopper had a grill assembled and delivered at no charge; another describes an employee ready to fill a propane tank at nearly any hour; online orders have shown up ready for curbside pickup within minutes of placing them, with staff like Bob and Kate called out by name. The soft spot is the paint department. One recent review describes being given wrong stock information without anyone bothering to check, calling it "not the first time"; another says a call there was answered and immediately hung up on. A third shopper made a special trip only to find the store out of specific gardening items. Before making a special trip for a particular product, a quick call to confirm it's actually on the shelf is worth it, especially in paint and garden. Propane service also seems to vary — most describe it as fast, but one customer says they waited roughly 20 minutes outside with no one coming to help despite checking in. This is the right stop for routine hardware, paint, and propane needs with the kind of counter help that's gotten rarer at bigger chains — not the place to look for licensed contracting or pest-control work, which nothing here actually speaks to.