Atlantic Weatherization LLC

Atlantic Weatherization LLC works out of Salem, doing the kind of home-improvement jobs its name suggests — roofing, window replacement, and insulation, much of it run through the Mass Save energy-efficiency program. It holds an active Massachusetts Home Improvement Contractor license, verified directly against the state registry, and BBB lists the company at 32 years in business, though BBB itself has never rated it and it isn't BBB accredited. The last few months tell a rougher story than the company's longer history does. Google shows it at 4.2 stars from 19 ratings, and outside directories are all over the map — Porch has it at a perfect 5.0 across 7 reviews, Kukun at 3.8, FoamMatch at 3.6 — and the company has kept up a run of Mass Save insulation and window jobs over the past year or so, most of them reviewed well. But the newest reviews skew negative. In March, a customer praised a Mass Save basement window job as fast and clearly explained. In February, though, a homeowner said the company ignored calls about a leak on a roof it had installed about a year earlier, and in late June another customer described a roof replacement finished with nails left scattered across the lawn, driveway, and gutters for days, plus a screen door the crew damaged (they did come back to fix that one). Two of the last three reviews are complaints like these — a real dent in what the longer history and marketplace averages would otherwise suggest. Worth asking about directly: how the crew handles cleanup on a roofing job, and what happens if a problem turns up after they've left — both are exactly what the recent complaints raise. Also worth knowing: federal OSHA files show a $9,240 penalty against the company in 2015 for a workplace safety violation. Atlantic looks like a solid pick for a Mass Save-routed insulation or window job, where the recent review is strongest. For a roof, get cleanup and post-job responsiveness spelled out before signing, given what the last two roofing customers ran into.