Local business · Everett, MALocal business · 126 Hancock St, Everett, MA 02149, USA
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Three hundred and seven jobs booked through Thumbtack, ninety-three percent of them rated five stars, and one name that keeps surfacing in the write-ups: Gustavo. Arcadia House Cleaning is a small Everett outfit — four employees, by its Thumbtack profile — cleaning houses, condos and apartments across Greater Boston, and the job customers describe most is the full-day deep clean. The company says it was founded in 2021 by Gustavo Magno and runs as a family business. Its own site lists coverage from Boston out through Cambridge, Waltham, Andover, Wellesley and a dozen other towns, with a service list running recurring, deep, move-in/move-out, carpet, appliance and surface sanitization cleaning, plus scheduled commercial work. The pattern in what customers write is conversion. A homeowner who booked a February 2024 deep clean described a crew that worked from 8:00am to 4:30pm and signed up for monthly service on the spot; another customer that same month did the same after a single deep clean of the house. Reviewers in 2023 named Gustavo and his crew directly — two apartments cleaned on a standing schedule for one customer, prompt arrivals and clear communication about timing for others. The numbers hold across both platforms: 4.9 over 163 Thumbtack ratings, 4.9 over 24 on Google, and Top Pro status every year from 2021 through 2025. Two things are worth raising before you book. In May 2026 a customer with an appointment already on the books wrote that they could not get anyone on the phone and asked whether the company was still operating — and noted the booking itself had been arranged through an AI rather than a person. Get a phone number that reaches a human and confirm the date directly. The other is tenure. The site says the business started in 2021, yet elsewhere on the same site claims 15 and 25 years of experience, and the Thumbtack profile states 18. Its written history runs 2023 through 2026 across both platforms, which is real and consistent — but treat the decades-of-experience line as marketing rather than fact. The right call for recurring residential cleaning and one-off deep cleans in the Everett–Boston corridor, move-outs included. Before booking, pin the scope down in writing — interior windows, oven, fridge and baseboards are itemized separately on its Thumbtack service list — and confirm the appointment with a person, not a bot.
Is Arcadia still in business? I have an appointment with them but it was made communicating with AI and I don’t see any recent reviews so I just want to make sure they’re still legit. Can’t seem to get in touch with anyone.
Arcadia Cleaning was amazing! They went above and beyond in cleaning our two bedroom 1.5 bath condo. Thank you so much for your thoroughness and professionalism! We will definitely use their services again!
They did a fantastic job and they made our house as clean as the day we moved into it years ago! I would recommend and I will be using them again!
The communications with Arcadia has been top notch. Their response time is very good. The cleaners came and did a fabulous job making the house sparkle!! Had a slight miscommunications with the cleaners, but Arcadia was responsive and had a solution ready within minutes. I would definitely recommend!
Amazing. My house looks brand new. Smells amazing. Just quite simply amazing work. Will be scheduling on a monthly basis going forward.
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Added 20 new comments, added 44 new photos, established rating 3.9